Contact Requirements

mention of "contact requirements" and follow up in a document from Univ. of West Georgia
http://www.bf.westga.edu/cpf/Ga_Oglethorpe/2006GAOglthrpUWG.pdf

Quote below is from Grand Rapids Community College
http://web.grcc.cc.mi.us/Pr/IRP/2004/FeedbackReport-GRCCFinal.doc

• Advisory boards, community conversations, focus groups, and surveys are used to determine contact requirements. Relationships with current students (considered the most important stakeholder) are maintained through Budget Forums, Student Congress Forums, activities, honors, recognition, and staff interaction. Electronic means have been and are being developed to maintain relationships with alumni and donors.
• GRCC employs numerous methods of obtaining student and stakeholder information through surveys, face-to-face meetings and “point-of-contact” or immediate feedback from services such as the library. GRCC determines key student and stakeholders contact requirements with a system that is fact-based both quantitatively and qualitatively, and well deployed. The evaluation process is in place regarding students but in the early stages in regards to other stakeholders. Student satisfaction/dissatisfaction is determined by surveys. When areas on the survey score less than a 4 on a 5 point scale, comments are read for actionable information